Service notifications

Each service has a Notifications tab in the slide-over editor with three independent toggles. Each one targets a different moment in the customer journey, and you can turn any of them on or off per service.

Opening the notifications tab

Services → click any service → in the side panel, click Notifications. You'll see three cards stacked top to bottom:

1. Important information at booking (sent at confirmation)
2. Aftercare instructions (sent after the appointment)
3. Rebook reminder (sent days/weeks later)

Each is a separate toggle. None affect each other.

1. Important information at booking

Goes into the booking confirmation email the moment the customer books. Best for instructions the customer needs before arriving.

When you toggle it on:

• A textarea appears.
• Type plain text up to 5000 characters.
• The text is rendered in a blue-bordered "Important information" block at the bottom of the booking confirmation email, after the appointment details and customer notes.

If a booking contains multiple services, each service that has this enabled contributes its own block. The customer sees one combined "Important information" section listing each service's note under its name.

When to use:

• Pre-treatment prep: "Please avoid alcohol, sun exposure, and exercise 24h before."
• Required documents: "Please bring your previous prescription and a photo ID."
• Location detail unique to the service: "This treatment runs from our second-floor studio, ring the bell on the side door."
• Mandatory paperwork: "Print and sign the consent form attached to this email and bring it to your appointment."

2. Aftercare instructions

Sent in the thank-you email after the appointment is marked complete. Best for post-care instructions the customer needs after leaving.

When you toggle it on:

• A textarea appears.
• AI Generate button can fill in a typical aftercare protocol based on the service name and category, you can then edit it.
• The text goes into the thank-you email under "Aftercare".

When to use:

• Hair coloring: "Avoid washing hair for 48h. Use color-safe shampoo for the first 2 weeks."
• Tattoo: "Apply healing balm 3x a day. Avoid sun and pools for 2 weeks."
• Lash extensions: "Don't get them wet for 24h. Sleep on your back the first night."

3. Rebook reminder

Sent days or weeks after the appointment. Best for repeat services where you want the client to come back on a regular cycle.

When you toggle it on:

• Pick the cadence: 1-52 days or weeks.
• Optional custom message overrides the default reminder text.
• The reminder email fires automatically based on the appointment completion date.

When to use:

• Hair color: 6-8 weeks after.
• Manicure: 2-3 weeks after.
• Massage subscription: 4 weeks after.

Use case scenarios

Scenario 1: Spa with strict pre-treatment requirements

You run a medical spa where chemical peels need 48h prep. Open each peel service → Notifications → toggle "Important information at booking" on → write the prep instructions. Customers booking peels now see the prep rules in their confirmation email immediately. No separate manual emails to send.

Scenario 2: Lash studio with aftercare AND rebook

Open your "Lash extension fill" service. Aftercare on → fill in 24h rules. Rebook reminder on → 3 weeks. Customers automatically get aftercare the day of the appointment, then a "time to come back" reminder 3 weeks later.

Scenario 3: Tattoo shop with all three

Important info: "Eat a full meal before. Avoid alcohol 24h prior. Hydrate well." Aftercare: full healing protocol (auto-generated by AI, edited). Rebook reminder off (tattoos are usually one-and-done or planned manually).

Tips

• Keep "Important information at booking" short: customers skim the confirmation email. Bullet points beat paragraphs.
• Use AI generate for aftercare: it writes a sensible default in seconds. Read it, tweak the brand voice.
• Don't double up: if the same instruction belongs in both booking-time and aftercare, pick one. Otherwise the customer reads it twice.
• Rebook reminder cadence beats brand voice: a 6-week reminder for hair color works even with a generic message. Get the timing right first.
• Test once with your own email: book yourself a test appointment with this service. Verify the email body matches what you typed.