Managing Resources & Rooms

Ensure required resources are automatically booked with appointments.

What Are Resources?

Resources are the rooms and equipment needed for services:

Rooms

Physical spaces in your location:

• Treatment Room 1
• Treatment Room 2
• VIP Suite

Equipment

Tools and machines:

• Hair Dryer Station
• Color Processor
• Nail Station

Assigning Resources

1. Open a service
2. Navigate to the Resources tab
3. Select required rooms and/or equipment

How It Works

When a customer books a service with assigned resources:

1. System checks resource availability
2. Automatically reserves the resource
3. Prevents double-booking of rooms/equipment

Resource Conflicts

If a resource is already booked:

• That time slot won't be available
• System prevents overbooking
• Message shows why time is unavailable

Use case scenarios

Scenario 1: Single laser machine

The salon has one laser machine. The laser hair removal service is linked to it. Two customers can never have laser at the same time, even with different staff.

Scenario 2: Two treatment rooms, smart routing

"Facial" service is linked to "Treatment Room 1" + "Treatment Room 2". Booking system routes to whichever is available. If both occupied, no booking can land.

Scenario 3: VIP suite for premium services

Premium treatments use VIP Suite resource. Looking at the calendar, the receptionist sees clearly when VIP is in use, can offer it as a perk to top customers.

Scenario 4: Maintenance time blocking

A pedicure chair needs maintenance Tuesday afternoon. Block its resource separately. The pedicure service that needs it can't be booked into that slot.

Tips

• Set up resources before linking to services: nothing to link to if they don't exist yet.
• Use the Resources filter on the calendar: see resource utilisation at a glance.
• Conflict prevention is automatic: don't try to override unless absolutely necessary.
• Per-service-per-resource: in multi-service bookings, each service can use its own resource.