Deposits & No-Show Fees

Protect your business from cancellations and no-shows.

Accessing These Settings

1. Open a service
2. Navigate to the General Settings tab

Deposit Settings

Enabling Deposits

Toggle Require deposit to on.

Deposit Amount

Set the percentage of the service price:

• Example: 50% deposit on a $100 service = $50 upfront

When Deposits Are Charged

• At time of online booking
• Before appointment confirmation

No-Show Fee Settings

Enabling No-Show Fees

Toggle Enable no-show fee to on.

Fee Amount

Set the percentage charged for no-shows:

• Example: 100% = Full service price
• Example: 50% = Half the service price

When Fees Apply

• Customer doesn't show up
• Late cancellation (within policy window)

Fee Handling at the Calendar

When an appointment for this service is marked as No-Show, staff will see a modal with three options:

1. Charge saved card: Instantly charge the fee to the customer's Stripe or Barion card
2. Add as debt: Record the fee as an unpaid sale (visible on customer profile as "Tartozás")
3. Waive fee: No fee applied

The fee percentage configured here determines the amount shown in the modal.

Use case scenarios

Scenario 1: High-value service with deposit

"Brazilian blowout" 35,000 Ft. Deposit 50% (17,500 Ft) required at booking. Customer commits seriously, no-show risk drops dramatically.

Scenario 2: Standard no-show fee

Color services have a 50% no-show fee. If a customer doesn't show, the modal lets you charge the saved card or add as debt. Customer pays for the wasted slot.

Scenario 3: Late cancel penalty

Cancel within 24 hours? 50% fee. Customer cancels next morning for same-day appointment, the system flags it. You decide: charge or waive.

Scenario 4: Goodwill on first offense

Long-time customer no-shows for the first time ever. The fee modal asks. Click "Waive fee" with note "first offense, regular customer". She'll be more careful next time, you preserved the relationship.

Best practices

• Communicate during booking: customer should know before they book.
• Apply fairly: don't charge some customers but waive others arbitrarily.
• 50% is the common standard: lower feels weak, 100% feels punitive.
• Use waive sparingly: meant for genuine exceptions, not as a default.
• Track debts regularly: outstanding debts pile up if ignored.