Profile and preferences

The Profile section is the customer's self-service area.

What customer can edit

Personal info

• Name (first + last)
• Phone
• Email (not self-changed once registered)
• Birthday
• Gender (optional)
• Address

Password change

Enter old, set new.

Marketing preferences

• Marketing email: on / off
• Marketing SMS: on / off
• Booking confirmation email: always on (transactional)
• Booking reminder email: on / off
• Booking reminder SMS: on / off

"Booking confirmation" always sent regardless of marketing toggles.

Push notification preferences

Separate section (see: Push notifications article).

What customer can't edit themselves

• Email address
• Loyalty points balance
• Booking history
• Customer status / VIP flag

Marketing consent compliance

Bookinda automatically respects customer preferences. Opted-out customers are flagged in marketing segmentation.

Use case scenarios

Scenario 1: Customer gets too many marketing emails

You say: "Log into portal, Profile → Marketing preferences → toggle off." 30 seconds.

Scenario 2: Customer changed phone

Logs in, Profile → phone change, save. Salon record auto-updates.

Scenario 3: Periodic password change

Security-conscious customer changes every 6 months. Self-service.

Scenario 4: Customer exercises GDPR rights

"I want to delete my account." Profile → "Delete account".

Scenario 5: Birthday bonus setup

Salon says: "Add your birthday in the portal to get a free birthday bonus."

Tips

• Encourage portal use: less reception load.
• Respect marketing preferences.
• Password change is security baseline.
• Bookinda handles GDPR account deletion automatically.