Customer portal overview

The Customer Portal is your customer's own little Bookinda area. Once logged in, they can view and manage their bookings, profile, loyalty points, packages, vouchers. It's the "customer app" for your salon without you having to build one.

URL and login

The portal is connected to your salon's booking page:

• yourname.bookinda.hu/myaccount: portal home
• Customer can sign in with:
  • Email + password
  • Google sign-in (one click)

After login, the customer sees their profile and everything tied to them.

What the customer gets

The portal has ten main sections, available in a sidebar or mobile menu:

1. Overview / Appointments

Upcoming bookings list, with "Cancel" and "Reschedule" buttons. Past bookings show too, with "Book again" link.

2. Book

New appointment directly from the portal. Same flow as public page, customer details auto-filled.

3. Profile

Edit personal info: name, phone, birthday, gender, address. Password change. Marketing and notification preferences.

4. Loyalty

Points balance, current tier, points to next tier, copy-paste referral code, reward catalog, redemption history.

5. Packages

Active and expired packages, usage count, remaining sessions.

6. Memberships

Active memberships (monthly/annual subscriptions) and status.

7. Gift vouchers

Owned vouchers, balance and history.

8. Store credit

Customer's store-credit balance and transaction history.

9. Group class passes

Pass inventory and usage history.

10. Notifications

Push notification subscription and detailed preference control (booking reminders, loyalty milestones, package expiry, promos, etc.).

Plus Forms section for submitted intake forms, if active.

Manager-side configuration

You can customize the portal under Settings → Whitelabel:

• Portal primary color: the customer-facing app's color
• Portal logo: your salon logo
• Matches the booking page brand (email templates, fonts, etc.)

Portal runs on every salon by default. If you don't want customers to use it, remove portal links from customer emails (support can help).

Use case scenarios

"Customer wants to rebook last cut"

Customer logs in, Appointments → Past → "Book again" button. Previous service and stylist pre-selected, just pick a new time.

"Customer complains about too much marketing"

Customer self-serves: Profile → Marketing preferences → Toggle off marketing emails. No call to salon needed.

"VIP wants to switch to Google sign-in"

Login → "Sign in with Google". Account access, no password headaches.

"New customer checks the loyalty program"

After login, Loyalty tab. Sees: "Bronze member, 750/1000 points to Silver." Motivated to book.

"Package owner checks remaining sessions"

Login → Packages tab → "5x manicure, 3/5 used." Knows how many sessions left.

Tips

• Portal is self-service: customers manage their own data and preferences, cuts reception load.
• Push notifications require opt-in: you can't push if the customer didn't enable. Highlight the value in the portal.
• Google sign-in is fastest: 1 click, no password forgetfulness. Encourage customers to use it.
• Match brand colors: booking page and portal should look consistent.
• At new-customer registration, offer account creation: in the booking confirmation email include a "Create account" CTA so the customer can use the portal.