Membership Billing & Renewals

Understand how automatic billing and renewals work for memberships.

Billing Cycle

Monthly Renewal

• Memberships renew on the same date each month
• Example: Started Jan 15 > Renews Feb 15, Mar 15, etc.
• Charge amount = membership monthly price

Billing Date

• Customer is charged on their billing date
• If payment succeeds, membership continues
• Period extends by one month

Stripe Integration

Payment Processing

• All payments processed via Stripe
• Uses customer's saved payment method
• Secure, PCI-compliant handling

Payment Methods

• Credit/debit cards
• Saved automatically at signup
• Customer can update in portal

Renewal Process

Automatic Renewal

1. System checks memberships due for renewal
2. Charges customer via Stripe
3. On success:
   • Period extended by 1 month
   • Usage limits reset
   • Renewal email sent
4. On failure:
   • Status changes to Payment Failed
   • Retry scheduled

Payment Failures

Retry Schedule

When payment fails, system retries:

1. 1 day later - First retry
2. 3 days later - Second retry
3. 7 days later - Final retry

Between Retries

• Membership remains active
• Benefits continue working
• Customer receives failure notification

After Max Retries

• Membership is cancelled
• Status changes to Expired
• Final notification sent

Renewal Reminders

Configuration

Set reminder timing in Membership Settings:

• Default: 7 days before renewal
• Adjustable per your preference

Reminder Content

• Billing date approaching
• Amount to be charged
• Link to update payment method
• Cancellation instructions

Manual Interventions

Retry Payment Manually

If customer updates their card:

1. System will retry on next scheduled date
2. Or wait for customer to purchase new membership

Skip Payment

When issuing memberships, you can:

• Skip initial payment (for promotions)
• Customer will be charged next month