SMS credits
SMS packages, pricing, consumption, low balance, transaction log
SMS credits
SMS sending is credit-based: buy upfront, every send deducts.
Where to find it
/manager/account/credits → SMS tab.
Packages
Typical platform packages:
- 50 SMS (small salon)
- 100 SMS
- 500 SMS (medium-large)
- 1000+ SMS (high volume)
Per-SMS price drops with package size (volume discount).
Consumption
- 1 SMS (1-160 chars): 1 credit
- 2 SMS (161-306 chars): 2 credits
- 3 SMS (307-459 chars): 3 credits
Deducted immediately on send.
Plan base allocation
Your plan includes monthly base:
- Starter: 0
- Professional: 50/mo
- Business: varies
Monthly allocation resets at cycle start.
What salons spend SMS on
- Booking confirmation (if enabled)
- Booking reminder (usually 2-24h before)
- Cancellation notice
- Marketing campaigns (rarely, opt-in customers)
Purchase
- SMS tab → Pick package
- Accept terms
- Stripe / Barion checkout
- Success → credit immediately credited
Transaction history
In a table:
- PURCHASE
- USAGE (on SMS send)
- MANUAL_ADJUSTMENT (by admin)
- REFUND (rare)
Each row: date, type, amount, balance after.
Low balance
Configurable threshold (e.g., 30 SMS). Below it:
- Email to owner
- Banner in Bookinda UI
- Recommend package purchase
When to use it
Scenario 1, basic salon with SMS reminders Booking confirmation by email (free), reminder by SMS (credit-consuming). ~30 SMS/wk = ~120/mo → 100-pack enough.
Scenario 2, marketing campaign Black Friday: 200 customers × SMS = 200 credits. Budget plan.
Scenario 3, low balance Email "30 SMS left." Buy 500-pack, lasts weeks.
Scenario 4, dispute over SMS usage Transaction history → filter by day → see USAGE row + linked customer.
Tips
- Buy bigger packages, better unit rate.
- Always check balance before marketing campaign.
- SMS templates should be short (max 160 chars), fit in 1 SMS.
- Higher threshold (50-100) if actively using, lower (10) if rare.
- Don't confuse USAGE with Manual Adjustment, latter done by SuperAdmin for disputes.