Redeeming Gift Vouchers

Gift vouchers can be redeemed as payment at checkout, either in full or partially.

At Checkout

1. Complete the service/sale as normal
2. When ready to pay, click Add Payment
3. Select Gift Voucher as the payment method
4. Enter the voucher code
5. The system will:
   • Validate the voucher
   • Show the available balance
   • Apply the amount to the sale

Partial Redemption

If the voucher balance is more than the sale total:

• Only the sale amount is deducted
• The remaining balance stays on the voucher
• The voucher can be used for future purchases

If the voucher balance is less than the sale total:

• The full voucher balance is applied
• The remaining amount must be paid with another method
• Use split payment to add cash/card for the difference

Service-Specific Vouchers

Some vouchers are linked to specific services:

• Can only be used for the linked service
• The system will warn if the voucher doesn't apply
• Full amount is still available for the correct service

Checking Voucher Balance

Before checkout, you can look up any voucher:

1. Go to Gift Vouchers > Vouchers
2. Search by code
3. View balance and redemption history

Redemption History

Each voucher tracks:

• All redemptions with dates and amounts
• Which sale/appointment it was used for
• Who processed the redemption
• Remaining balance after each use

Online redemption

If enabled, customers can use vouchers during online booking:

• Enter code during checkout
• Balance is automatically applied
• Works with partial redemptions

Use case scenarios

Scenario 1: Full-amount redemption

Customer pays with a 20k voucher for a 20k service. Reception scans the voucher code, applies, transaction balanced. Voucher status changes to Redeemed.

Scenario 2: Partial redemption + extra

Customer has a 30k voucher. Today's bill is 35k. Reception applies the voucher (30k), customer pays the remaining 5k cash. Voucher status: Redeemed.

Scenario 3: Partial redemption + balance left

Customer has a 30k voucher. Today's bill is 18k. Apply 18k of voucher. Voucher balance: 12k Ft remaining for next visit.

Scenario 4: Online redemption

Customer books online and pays with voucher code. The system applies the balance during checkout, no manual intervention.

Tips

• Always read the voucher code carefully: confusing 0 (zero) and O (letter) is common.
• Communicate the remaining balance: "you still have 12k Ft on your voucher for next time".
• Print receipt with balance: customers like the visual reminder.
• Online and offline use the same balance: don't double-redeem.