Partial redemption, use a voucher across multiple visits

A 50,000 Ft voucher doesn't have to be spent in one visit. Bookinda tracks the balance on every voucher and lets the customer chip away at it across multiple appointments until it's used up. This is more flexible (and more customer-friendly) than the "lump-sum-or-nothing" approach some salons take.

How partial redemption works

When a voucher is redeemed at the till:

1. Staff applies the voucher to the sale.
2. The amount applied can be any value up to the voucher's balance, or the full sale amount, whichever is lower.
3. The voucher's balance reduces by the amount applied.
4. If the balance hits zero, status changes to "Redeemed".
5. If the balance is still positive, status stays "Active" and the voucher can be used again.

Each redemption is logged with date, sale ID, amount applied, and the staff member who processed it.

Example flow

Customer has a 50,000 Ft voucher. Visit history:

• Visit 1: spends 18,000 Ft. Voucher applied, 18k. Remaining balance: 32,000 Ft.
• Visit 2: spends 25,000 Ft. Voucher applied, 25k. Remaining: 7,000 Ft.
• Visit 3: spends 12,000 Ft. Voucher applied, 7k. Customer pays the remaining 5k Ft in cash. Remaining: 0 Ft. Status: Redeemed.

The voucher silently does its job over months without you doing anything special.

Use case scenarios

Scenario 1: Birthday gift, year-long redemption

Customer's mother gives her a 80,000 Ft birthday voucher. She uses 15-20k each visit, redeeming over 5 monthly appointments. Each visit feels like a treat, the giver feels generous, the salon books predictable revenue.

Scenario 2: Holiday voucher, multiple-visit redemption

A customer buys a 100,000 Ft voucher for her sister's wedding. The sister uses it gradually for hair, nails, makeup over the wedding-prep months. Bookinda tracks every dip into the balance.

Scenario 3: Top-up for shortfalls

Customer's voucher has 5,000 Ft left. Today's bill is 12,000 Ft. Reception applies the 5k voucher, customer pays the 7k difference. Voucher hits 0, status: Redeemed.

Scenario 4: Partial against a high-value service

A 30,000 Ft voucher applied to a 90,000 Ft balayage. Customer pays 60k. The voucher is now Redeemed. No leftover crumbs of value to track.

Where balance shows

• The voucher detail panel: prominent balance display.
• The customer's voucher tab: customer's profile shows current balance.
• At the till: the voucher selector shows balance available before applying.
• The All Vouchers list: balance column updates in real time.
• Email reminders: if you send a "voucher expiring" email, it includes the current balance.

Tips

• Communicate the balance to customers: when applying a partial redemption, tell them what's left. "You have 32k Ft remaining for next time" is a powerful repeat-visit driver.
• Print a receipt with balance: if your printer supports it, print the remaining balance on every receipt where a voucher was used. The customer keeps it as a reminder.
• Don't fragment too much: if the balance is below 1,000 Ft, encourage the customer to use it on the next visit (e.g., as part of a 6,000 Ft service, paying 5k cash). Tiny balances often expire unredeemed.
• Watch for fraud patterns: if a voucher is being redeemed at multiple distant locations or by different customers, investigate. Vouchers should follow one customer.