Checkout process

Till sale is the salon's most frequent event. A customer pays for a service and possibly a product. May be simple, may be complex (split, discount, tip).

Standard flow

Customer's booking moves to completed (stylist hit "Completed"). On calendar, the booking card shows a "Pay" button.

1. Pay button: opens payment modal
2. Item review: service(s), add-ons, possibly products
3. Discount (optional): manual or preset (see: Discount presets)
4. Tip (optional): does customer add extra
5. Payment method selection
6. Confirm and invoice

Payment methods

Available at the till (if enabled in settings):

• Cash
• Card
• Bank transfer
• Digital wallet
• On account
• Room charge
• Store credit
• Package redemption (free if customer has package)
• Membership redemption
• Loyalty points redemption
• Gift voucher
• Other

Split payment

If customer pays multiple ways (e.g., 50% card + 50% voucher):

1. "Split payment" button
2. Enter amount for each method
3. Total must match the sale amount
4. Confirm

Tip

Common at some salons. At the till:

• Separate tip field
• Percentage presets (10%, 15%, 20%) or custom amount
• Can be assigned to team or specific staff

Tip may be in staff commission calculation (depends on settings).

Service charge

Some salons (mainly spas) add a fixed service charge (e.g., 10%). Not optional for customer, shown as separate invoice line.

Refund

If customer complains or error happens:

• Sales list → that sale → "Refund" button
• Partial (just one service) or full
• Refund reason required

The refund transaction shows separately in reports.

Manual card entry

If you don't have a physical card terminal but want online card payment at till:

• "Manual card entry" panel
• Card number, expiry, CVV
• Charged via Stripe or Barion gateway

Self-checkout mode

Some salons let customer self-checkout on a tablet:

• Self-checkout panel
• Customer sees items
• Picks payment method
• Confirms

Rare, mostly modern fitness/wellness places.

Use case scenarios

Scenario 1: Standard payment

Customer cut. 8k Ft total. Reception: "Card?" Yes. Card terminal, paid, invoice. 30 seconds.

Scenario 2: Discount + tip

Loyal customer gets 10% (preset). 7,200 Ft. 1k tip. Total 8,200. Cash.

Scenario 3: Split payment

Customer pays 6k voucher + 4k cash for a 10k service. Split, two methods, total matches.

Scenario 4: Package redemption

Customer prepaid 5x manicure. 2nd use today. Payment: package redemption. Price 0. Counter ticks 1/5 → 2/5.

Scenario 5: Refund for complaint

Customer unhappy, goodwill 50% refund. Sales list → "Refund" → 50% → reason "Goodwill, complaint resolution". Till drops.

Tips

• Till flow should be fast: 30-60 sec for a typical payment. Longer, customer gets impatient.
• Apply discounts from presets: manual math leads to errors. Presets are fast and clear.
• Tip field is optional: if your salon isn't tipping culture, skip it.
• Split payment is rare: mostly voucher + cash. Don't be too liberal, complicates bookkeeping.
• Document refunds precisely: reports will let you trace why and when later.