Setting Up Membership Tiers
Create tiered membership levels to recognize and reward your best customers
Setting Up Membership Tiers
Membership tiers recognize your most loyal customers with special benefits and status. Create up to 5 tier levels.
Tier Configuration
Basic Tier Settings
For each tier, configure:
- Name: Display name (e.g., "Gold Member")
- Description: Benefits summary
- Color: Visual indicator throughout the app
- Icon: Star, crown, diamond, etc.
Tier Thresholds
Choose how customers advance:
- Points-based: Reach X points to advance
- Spend-based: Spend X amount to advance
Example tier structure:
| Tier | Points Required | Spend Required |
|---|---|---|
| Bronze | 0 (default) | $0 |
| Silver | 500 | $500 |
| Gold | 1,500 | $1,500 |
| Platinum | 5,000 | $5,000 |
Tier Duration
How long tier status lasts:
- Lifetime: Once achieved, never lost
- Calendar year: Resets January 1st
- Rolling year: Resets 12 months from achievement
Tier Rewards
Assign rewards that automatically apply to tier members:
Automatic Benefits
- Percentage discount: 10% off all services for Gold members
- Free service: Complimentary add-on per visit
- Priority booking: Earlier access to appointments
Unlimited vs One-time
- Unlimited: Benefit applies to every visit
- One-time: Awarded once when tier is achieved
Creating a New Tier
- Go to Loyalty > Tiers
- Click Add Tier
- Enter tier details (name, color, icon)
- Set the threshold (points or spend)
- Assign tier rewards
- Click Save
Default Tier
The first tier (usually "Bronze" or "Member") should have:
- Threshold of 0 (everyone starts here)
- Is Default toggle enabled
- Basic benefits or none
All new loyalty enrollees start at the default tier.
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