Configuring the Points System

The points system is the foundation of your loyalty program. Configure how customers earn and redeem points.

Points Earning Settings

Points per Currency Unit

Set how many points customers earn per unit of currency spent:

• 1 point per $1 (recommended starting point)
• 2 points per $1 (more generous)
• 0.5 points per $1 (more conservative)

Currency per Point (Redemption)

Set the value of each point when redeeming:

• $0.01 per point (100 points = $1 off)
• $0.02 per point (50 points = $1 off)

Point Expiration

Choose when unused points expire:

• 12 months from earning (standard)
• 24 months from earning (generous)
• Never expire (maximum flexibility)

Earning Rules

Configure how customers can earn points beyond purchases:

Purchase Points

• Type: Incremental (per dollar) or Fixed (flat amount)
• Minimum amount: Only award points above threshold
• Example: 1 point per $1 spent, minimum $10 purchase

Review Bonus

• Enable: Award points for leaving reviews
• Points: Fixed amount (e.g., 50 points)
• Limit: Max reviews per month (prevent gaming)

Online Booking Bonus

• Enable: Extra points for booking online
• Points: Fixed amount (e.g., 10 points)
• Minimum value: Only for appointments above amount

Appointment Completion Bonus

• Enable: Points for completing appointments (no no-shows)
• Points: Fixed amount (e.g., 20 points)

Example Configuration

With this setup, a $100 service booked online earns:

• 100 points (purchase) + 10 points (online) + 20 points (completion) = 130 points