Bookings awaiting confirmation

When you require a deposit for online bookings, customers can put a slot on hold while they pay. These bookings need a quick decision from you, take the deposit, mark them as awaiting payment, or let them auto-cancel. The amber bar at the top of the calendar is where they live.

What is "awaiting confirmation"?

A booking goes into this state when:

• The customer booked online and your settings require a deposit.
• They picked a slot but haven't completed payment yet (or you have a manual approval flow).
• The system is holding the slot for them, but it's not a confirmed booking yet.

If they don't pay or you don't act within the configured window, the booking auto-cancels and the slot reopens.

The amber panel at the top of the calendar

When you have one or more pending bookings, an amber bar slides down at the top of the calendar with the list. Each row shows:

• Customer name and contact info
• Service name and time
• Required deposit amount
• Already paid amount
• Auto-cancel deadline (if applicable)

Click the bar to expand or collapse the list.

What you can do

For each pending booking you have a few actions:

• Collect deposit: opens the payment flow so you can charge their saved card or take a manual payment. Once paid, the booking is fully confirmed.
• Open appointment: jumps to the booking in the calendar so you can edit it like any other.
• Approve manually: skip the deposit, mark it confirmed (useful for trusted customers).
• Cancel: reject the booking and free the slot.

When does it auto-cancel?

The auto-cancel window is configurable under Settings → Online Booking → Deposits. Common settings:

• 30 minutes: typical for in-day bookings, customer pays right after booking or it falls off.
• 24 hours: more forgiving, used by salons with long lead times.
• Manual only: never auto-cancels, you decide.

If the customer pays within the window, the booking is automatically confirmed and the entry disappears from the amber bar.

Tips

• Check the amber bar first thing in the morning. Stale entries from overnight should either be charged or cancelled to free the slot.
• For high-trust customers (regulars, gift voucher holders), use Approve Manually rather than waiting on the deposit.
• If you're routinely cancelling pending bookings (because customers don't pay), tighten the deposit settings or shorten the auto-cancel window.
• The amber bar only appears when there's something to act on, so if it's not visible, you're caught up.