Per-staff custom message in the booking confirmation email

Each team member can have their own free-form text that gets appended to the booking confirmation email whenever a customer books with them. Useful for personal greetings, location detail specific to that team member, or pre-arrival notes that only apply to one staff.

Where the field lives

• Open Team in the sidebar.
• Click the team member you want to edit.
• In the slide-over, click Settings (left sidebar of the panel).
• Scroll past "Daily appointment list email". You'll see Custom message in booking confirmation email.
• Type up to 2000 characters. Leave empty if you don't want anything.
• Save.

The field only appears when the staff member is calendar-bookable. Admin-only staff who don't take bookings won't see it.

What the customer sees

When a customer books with this team member, the booking confirmation email shows the message in its own neutral grey card, with no heading or label, just the text. It sits after the appointment details and any service-level "Important information" blocks.

The block does not appear when:

• The booking is not assigned to this staff (system auto-pick or different staff).
• The "Hide staff name" online-booking setting is on (in that case the staff isn't identified anywhere in the email, so the per-staff message would feel disconnected).

Use case scenarios

Scenario 1: Mobile beautician with different addresses per day

You have a freelance beautician who works from her home studio Mon-Wed and a partner salon Thu-Sat. She doesn't want to maintain two profiles. Set her custom message to: "Hi! I work from my home studio Mon-Wed (12 Kossuth Street) and from Salon Lila on Thursday-Saturday (8 Bartók Street). Check the date of your booking and head to the right place. Looking forward to seeing you!"

Scenario 2: Senior stylist with a personal greeting

"Thanks for booking with me! I run a tight schedule, so please come 5 minutes early for the consultation chat. If you're a first-timer, bring a few reference photos so we can plan together."

Scenario 3: Trainer with parking instructions

"Welcome! Free parking is on the side of the building, the gate code is 1234. The studio entrance is at the back. Bring water and a clean towel. See you soon!"

Scenario 4: Specialty practitioner with prep request

A medical practitioner who runs a specific protocol: "Please don't eat for 2 hours before our session. Wear loose clothing. Bring your previous test results if you have any."

Tips

• Keep it personal: this is your spot to add warmth that the generic confirmation can't. Use first person.
• Don't repeat the service-level info: if the same instruction is on the service "Important information at booking", don't copy it here. The customer reads both and feels nagged.
• Location-specific info goes here: especially useful when one staff works from a different address than the salon's main location.
• Test it: book yourself a test appointment to this staff and check that the email reads naturally.
• Update when life changes: moving studios? On vacation? Update the message so customers aren't confused.