Selling Packages via Online Booking

Allow your customers to purchase service packages directly through your online booking page. This feature adds "Packages" as a third booking type alongside individual services and group classes.

Enabling Package Sales Online

Step 1: Enable in Settings

1. Go to Online Booking → Settings
2. Find the "Booking Types" section
3. Toggle Enable Package Sales to ON

Step 2: Mark Packages as Available Online

1. Go to Packages in the main menu
2. Edit each package template you want to sell online
3. Toggle Available for Online Booking to ON

Customer Booking Flow

When customers visit your booking page, they'll see three options:

• Individual Services - Book a regular appointment
• Group Classes - Join scheduled group sessions
• Packages - Purchase service bundles

Package Selection

Customers see available packages with:

• Package name and description
• Services included with quantities
• Original price (crossed out if discounted)
• Final price after discount
• Savings percentage badge
• Validity period

Purchase Options

After selecting a package, customers choose:

Option 1: Just Purchase

• Buy the package now
• Book sessions later through the customer portal
• Best for customers who want flexibility

Option 2: Book First Session Now

• Purchase the package AND schedule the first appointment
• Select which service from the package to book
• Choose staff, date, and time
• First session is automatically redeemed from the package

After Purchase

Customer Experience

• Receives confirmation email with package details
• Package appears in their customer portal
• Can book remaining sessions anytime
• Tracks usage and expiry date

Business Dashboard

• New package purchase notification
• CustomerPackage created with PAID status
• If first session booked: Appointment created + PackageRedemption recorded
• View in customer's package history

Best Practices

1. Highlight Savings - Show clear percentage discounts
2. Set Reasonable Validity - Give customers enough time to use services
3. Feature Popular Packages - Put best-sellers first
4. Clear Descriptions - Explain what's included
5. Competitive Pricing - Offer real value for bulk purchases

Troubleshooting

Packages Not Showing

• Verify "Available for Online Booking" is enabled on the package template
• Check that packagesEnabled is ON in online booking settings
• Ensure at least one service in the package is active

Payment issues

• Stripe must be connected for package purchases
• Check payment settings in Online Booking configuration

Use case scenarios

Scenario 1: Holiday-season online package sales

Customers visit the booking page in December, see "Spa day package, 30,000 Ft, save 5,000". They buy online, the package lands on their account. Salon revenue spikes without lifting a finger.

Scenario 2: Gift package

A customer buys a "5x cuts package" online with a gift recipient. The recipient gets an email, redeems sessions over the year.

Scenario 3: First-time-customer trial pack

"Try us 3x" package promoted on social media, sold online to new customers. Drives trial volume, conversion to regular happens after the third visit.

Scenario 4: Package marketing campaign

Salon emails customers about a limited-time "Glow up package" with online purchase. Customers click through, buy in 60 seconds.

Tips

• Test the customer purchase flow: open booking page in incognito, buy a package, see what happens.
• Promote packages online when launching: customers won't find them by accident.
• Stripe must be set up: no online package sales without payment connection.
• Track conversion: how many viewers buy? Optimise pricing/description if conversion is low.