Redeeming Package Services

When a customer uses a service from their package, you need to redeem it to track usage.

Redemption from Customer Profile

Quick Redeem

1. Go to customer's Packages tab
2. Find the relevant package
3. Click Redeem next to the service
4. Quantity is automatically decremented

Redeem Multiple

Each click redeems 1 service. Click multiple times if customer uses more.

Booking Modal Integration

When booking an appointment for a customer with packages:

Available Packages Panel

The booking modal shows:

• Customer's active packages
• Services available in each package
• Remaining quantities

Using Package for Booking

1. Create a new appointment
2. Select the customer
3. View their available packages in the left panel
4. Choose to book using a package service

Redemption Tracking

Progress Bars

Each service shows a visual progress bar:

• Green fill = used portion
• Empty = remaining portion

Redemption Count

Shows remaining/total:

• "7/10 remaining" = 7 services left out of 10

Viewing Redemption History

Access History

Click View Usage on a package to see:

• Date of each redemption
• Service redeemed
• Quantity used
• Staff who redeemed
• Associated appointment (if any)

Undo Redemption

If a redemption was made in error:

1. View the redemption history
2. Find the incorrect redemption
3. Click Undo (Manager/Owner only)
4. Remaining quantity is restored

Note: Only managers and owners can undo redemptions.

Auto-Redemption

When a package is fully used:

• Status changes to "Fully Used"
• Package is marked as complete
• No more services can be redeemed

Expired Packages

If a package expires before all services are used:

• Status changes to "Expired"
• Remaining services cannot be redeemed
• Consider package extensions or refunds

Use case scenarios

Scenario 1: Standard package redemption

Customer visits for her 4th manicure from a 5x package. Reception opens the booking, picks the customer, sees "Manicure (3/5 used)", clicks Use, saves. Counter ticks to 4/5.

Scenario 2: Wrongly redeemed

The 1st service got accidentally redeemed twice. Manager opens redemption history, finds the wrong entry, clicks Undo. Counter restores.

Scenario 3: Package expired

Customer left 2 unused sessions, the package expired. Manager decides: extend the expiry, or refund the value as store credit.

Scenario 4: Walk-in redemption

Customer walks in for an existing package service. POS opens her profile, picks the service from the package, payment amount 0 Ft. Counter updates.

Tips

• Always check remaining count: customers often don't remember how many sessions are left.
• Only manager can undo: intentional, redemption-undo could be manipulated.
• Expiry reminders work: customers know in advance what to use up.
• Refunds for expired with care: act of grace, not the rule.