Notifications

A lot of emails come and go during online booking. This tab controls who gets what, and when.

Where to find it

Settings → Online Booking → Notifications section.

Staff notifications

New booking notification

When on, the salon owner and/or relevant staff get an email for every new online booking:

• Customer name, contact
• Service
• Time
• Staff
• Full price

When off, bookings happen quietly, only visible on the calendar.

Additional email recipients

Add extra emails for the team (e.g., "[email protected]", "[email protected]"). All of them get notifications.

Customer notifications

Confirmation email

When on (default), customer gets an email instantly when booking:

• What they booked
• When
• With whom
• Salon address, contact

Almost everyone keeps this on.

Reminder email

How far before the booking the reminder fires:

• 1 hour (last-minute)
• 2 hours
• 4 hours
• 24 hours (default)
• 48 hours

Reminders cut no-show rate by 30-50%.

Notification preview

You can preview the notification UI: what the customer email looks like, what the staff email looks like. Worth checking before going live.

Use case scenarios

Scenario 1: Standard salon

Staff notification to owner and reception email. Customer confirmation on. Reminder 24 hours. Typical and works.

Scenario 2: Large team

Staff notifications: owner + 2 managers + reception. 4 emails. Everyone knows new bookings real-time.

Scenario 3: Last-minute booking

Min lead time 0, customer can book any time. Set reminder to 1 hour so it doesn't arrive too late.

Scenario 4: Quiet mode

Team feels overloaded with email. Turn off staff notifications, switch to Telegram/push. Customer emails still go.

Tips

• Confirmation email should always be on: customers expect it, builds trust.
• 24-hour reminder is the standard and optimal: 48 hours is too early, 4-12 hours is too late.
• Staff notifications generate a lot of email: if the team complains, turn off and move to Telegram/push.
• Multiple emails help redundancy: if one is unreachable (left, password lost), others still receive.
• Test before going live: send yourself a test booking, see how emails look.