Hotel Upsell Automation - Pre-arrival and Post-departure Offers

Automatic spa offers across the full guest journey: 48h and 24h before check-in, at check-in, before checkout and 24h after departure.

Hotel Upsell Automation

The upsell automation touches guests at 5 points during their journey. Each message is fully customizable via email, SMS or WhatsApp.

The 5 Touchpoints

  1. 48h before arrival (8:00) - Awareness, pre-book invitation
  2. 24h before arrival (11:00) - Urgency, last chance to book
  3. Check-in day (9:00) - Welcome offer
  4. Day before checkout (10:00) - Last chance offer
  5. 24h after departure (12:00) - Review request, re-booking nudge

Managing Templates

Click Edit next to any touchpoint on the Upsell page to open the template editor where you can set subject line, body and channels.

#hotel#upsell#automation#prearrival#postdeparture
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