Hotel Spa Management Features

Extended hotel module functionality for comprehensive spa management: stay-based package offers, automatic hotel guest promotions, external guest handling, and detailed analytics.

Stay-Based Package Offers

The system automatically recommends spa packages based on the hotel guest's stay duration in the QR booking flow.

Package examples:

• 1 night: "Quick Recharge" (1 treatment + sauna entry)
• 3 days: "Wellness Weekend" (daily treatment, discounted)
• 5-7 days: "Complete Renewal" (5 treatments + facial + body scrub, ~30% off)
• 7+ days: "Spa Unlimited" (unlimited sauna + daily treatment)

Setup:

1. Navigate to Hotel > Spa packages
2. Click Create package
3. Set name, services, discount, and night range
4. The package automatically appears for matching guests in the QR booking flow

Automatic Hotel Guest Promotions

Three automated promotions to reach guests during their stay:

1. Check-in Welcome

• Automatic welcome email with spa offer on arrival day
• Runs daily at 9:00 AM

2. Last Day Offer

• "Last chance" spa offer sent the day before checkout
• Runs daily at 10:00 AM

3. Returning Guest VIP

• Automatic VIP recognition based on previous stays
• Special discount for returning guests

Setup:

1. Toggle each promotion on/off at Hotel > Promotions
2. Email templates can be edited on the Automations page

External Guest Handling

Separate pricing and deposit settings for non-hotel guests (city visitors).

Separate pricing:

1. Open the service on the Services page
2. Click "+ External guest price"
3. Set the price for external guests
4. Hotel guests see the regular price, external guests see the new price

Separate deposit:

1. Go to Settings > Payments
2. Enable the "External guest deposit" section
3. Set a different deposit percentage for external guests

Hotel Guests Overview

The Hotel > Hotel guests page shows:

• Active guests (currently staying)
• Past guests
• Search by name or room number
• VIP badge for returning guests
• Booking count and total spend

Analytics

The Hotel > Analytics dashboard displays:

• Active guest count
• Today's bookings
• Monthly revenue from hotel guests
• Spa conversion rate (guests who booked / total check-ins)
• Average spend per guest
• Package adoption rate
• Top services