Help AI Chat

The Help AI Chat is the fastest way to get answers about how Bookinda works. It runs on the /help page (and the Help center inside your tenant dashboard) and is powered by Anthropic Claude Sonnet 4.6.

What It Knows

Every time you ask a question, the assistant pulls context from:

• All Bookinda knowledge base articles (this entire help center, ~280 articles covering calendar, services, customers, payments, integrations, and more)
• Published blog posts from the official Bookinda blog
• The current product state — when we ship a new feature and add a help article for it, the chat picks it up automatically. There is no separate "training" step.

This means the answers stay in sync with the product. New article today, accurate answer tomorrow.

How To Use It

1. Open /help (public marketing site) or Help in your tenant dashboard sidebar.
2. Type your question in plain Hungarian or English. Examples:
   • "How do I enable Barion payments?"
   • "Which subscription tier includes the AI receptionist?"
   • "How do I add a new service category?"
3. The AI streams its answer as it writes. You'll see the response token-by-token.
4. Follow up with more questions in the same conversation. The AI remembers context within the session.

When It Will Forward You To Support

The assistant is designed to never make things up. If your question:

• Is too specific to your tenant data (e.g., "why didn't my email arrive?")
• Requires a Bookinda team member to investigate
• Is about something not yet in the knowledge base

...it will reply with a short message asking for your email. Enter your name and email in the inline form that appears, and it will create a support ticket for you. The Bookinda team responds within 1 business day.

Privacy

• Anonymous: no login required to use the chat on the public /help page.
• We log the conversations to improve the assistant and identify gaps in our docs.
• Your IP and User-Agent are stored alongside each message for abuse prevention.
• Tenant managers using the chat from inside the dashboard are identified by tenant slug, but no personal data is sent to the AI provider beyond the message text.

Tips

• Be specific. "How do I refund a deposit?" gets a better answer than "refunds".
• The AI quotes the relevant help article slug at the end of its answer (e.g., "More info: /help/payments-deposits"). Click through if you want the full article.
• If you spot a wrong answer, escalate it — that's the cleanest way to get the gap into our backlog.