Group class settings
Global rules: capacity, booking window, waitlist, notifications, auto-cancel
Group class settings
The Settings page defines global rules that become defaults for every new class. Per-class overrides are always possible.
Where to find it
Group Classes → Settings tab.
The 6 groups
1. Defaults
- Default capacity (spots per class, e.g., 12)
- Max spots per booking (e.g., 4, so one person can't lock the whole class)
- Default minimum participants (for auto-cancel)
2. Booking rules
- Minimum lead time (how many hours before class, e.g., 2)
- Max advance booking (days ahead, e.g., 30)
- Booking deadline (optional, no booking allowed within X hours of class, e.g., 1)
- Allow online cancellation (toggle)
- Cancellation window (no cancellation allowed within X hours, e.g., 12)
- Enable waitlist (toggle)
3. Notifications
- Send reminder email (toggle) + how many hours before (e.g., 24)
- Cancellation notice to participants (if you cancel the class)
4. Public page settings
- Show instructor name on the booking page (toggle)
5. Auto-cancellation
- Enable (toggle)
- Check strategy:
- Previous day at specific hour (e.g., previous day 22:00)
- X hours before class (e.g., 4 hours)
- Time window rules: e.g., "morning classes (06:00-12:00) checked previous evening 22:00"
- Multiple check schedules supported
6. Business type
The global (Settings → General) business type also affects this:
- "Group-class focused" businesses have Group Classes as the main module
- "Hybrid" salons run both traditional bookings and group classes
When to use it
Scenario 1, yoga studio with 12-spot classes Default capacity: 12. Max per booking: 1. Min lead: 1 hour. Waitlist: on. Cancellation: 4 hours.
Scenario 2, family-friendly fitness Default capacity: 16. Max per booking: 4 (a parent can bring kids). Min lead: 0 (drop-in allowed). Waitlist: on.
Scenario 3, premium small group (4 spots) Default capacity: 4. Max per booking: 1. Min lead: 24 hours. Cancellation: 24 hours (otherwise no-show fee).
Scenario 4, dawn classes with auto-cancel Min participants: 3. Auto-cancel: on. Check: previous evening 22:00. If fewer than 3 booked by 22:00, class auto-cancels and registered participants are notified.
Scenario 5, Instagram-worthy instructors Show instructor name on booking page: on. Customers see who they're getting. (If junior, may reduce bookings, weigh accordingly.)
Per-class overrides
Global settings are just defaults. On a specific class you can override:
- Capacity (4 instead of 8)
- Min participants (5 for a group event)
- Booking deadline (stricter on special classes)
Tips
- Start with the basics: capacity, min lead, waitlist. Fine-tune later.
- Min participants and auto-cancel work together, both must be on. Min only = manual cancellation.
- Cancellation window matters more than you think: 0 hours allows last-minute cancellation (worse metrics). 12-24 hours is standard.
- Always enable waitlist, busy classes auto-fill cancelled spots.
- Reminder email reduces no-show rate, 24 hours before is generally ideal.
- Showing instructor name builds trust, but public exposure may backfire with junior staff.