Customer photos and documents

Two tabs on every customer profile let you keep visual records and important documents tied to that customer. Useful for tracking treatment progress, storing signed consent forms, and showcasing previous work.

The Photos tab

Upload photos directly to the customer's profile. Each photo can have:

• A caption (date, treatment type, side note)
• A category (before, after, reference, social-media-ready)
• A timestamp (auto-set on upload)

Photos display in a chronological gallery. Click any photo to enlarge or download.

What's it good for?

• Color salons: track tone changes over time, see what worked.
• Eyebrow / lash specialists: document shape evolution.
• Aesthetic clinics: pre-/post-treatment photos for consultation and progress reports.
• Tattoo studios: design references and healed-tattoo records.

The Documents tab

For PDF, image, or document files attached to the customer. Drag-and-drop or click to upload.

Common documents:

• Signed consent forms (waxing, color, allergy disclosure).
• Medical questionnaires.
• Insurance / loyalty card scans.
• Gift voucher proofs.
• Treatment plans for multi-session services.

Each document gets a name, upload date, and an optional note.

Use case scenarios

Scenario 1: Color tracking

Anna comes in for her quarterly highlight refresh. After each appointment, the colorist takes a photo of the result. Six months later, when Anna says "I want to go back to my color from spring", the stylist scrolls the photo tab, finds it, replicates exactly. Customer wow factor: high.

Scenario 2: Allergy disclosure compliance

A waxing studio in Hungary needs every new client to sign an allergy disclosure form. Receptionist hands the form, customer signs, scans the signed form, uploads to Documents. Now if there's ever a complaint, the proof is one click away.

Scenario 3: Lash-by-lash documentation

An eyelash extension specialist photos every set she does. After 30 sets she has a portfolio she also uses on Instagram. Customers consent to sharing, marked in the photo caption.

Scenario 4: Treatment plan

A facial salon offers a 6-session anti-acne plan. After session 1, photo + plan PDF uploaded. After session 6, customer sees side-by-side progress and is much more likely to renew the next package.

Storage and privacy

• All photos and documents stay private to your salon, only your team can see them.
• Photos count against your storage quota (varies by plan). Old photos can be deleted from the gallery.
• For GDPR compliance: customers can request deletion of their photos. Easy to do, click the trash icon on each photo, or remove the customer entirely.
• Don't share photos publicly without explicit written consent. The Photos tab is for internal tracking, not your Instagram feed.

Tips

• Be consistent: take photos at the same angle, distance, and lighting. Side-by-side comparison is much more useful that way.
• Caption everything: 6 months from now, "great result" tells you nothing. "After 60-min cut, balayage with toner 9.21, July 2026" tells you everything.
• Don't over-collect: more isn't always better. Keep the best 3-5 photos per customer, delete the rest.
• Train staff: photos are useless if staff doesn't actually upload them. Build it into the closeout step (every appointment ends with a photo).