Telegram notifications overview
Per-tenant real-time business notifications to your Telegram
Telegram notifications
Bookinda Telegram integration is per-tenant notification system: get salon events in real-time on your Telegram account. Don't confuse with SuperAdmin platform-level notifications.
Where to find it
/manager/connect/telegram. Sidebar Connect → Telegram.
What it provides
- Per-tenant: your salon's events
- Real-time push to your Telegram
- 20+ triggers in 10 categories
- Daily digest optionally
- Quiet hours
- Multiple users / tenant supported (Owner + Manager + Reception with separate Telegram accounts)
Plan level
Telegram integration available in all plans (Starter included).
The 10 event categories
- Bookings: created, confirmed, rescheduled, cancelled, completed, noshow
- Customers: registered, birthday, newsletter signup
- Payments: completed, failed, tip received
- Packages and memberships: purchased, expiring, cancelled, payment failed
- Waitlist: joined
- Reviews: received
- Online booking: created (new from Manager view)
- Meetings: RSVP
- Commission: collected, failed
- Daily digest: aggregated daily report
→ Details: Triggers and templates
Telegram vs Push vs Email
| Telegram | Push (Bookinda app) | ||
|---|---|---|---|
| Speed | Instant | Instant | 5-30 sec |
| Device | Anywhere with Telegram | Bookinda Manager / Staff app | Email app |
| Cost | Free | Free | Email credit (some cases) |
| Quiet hours | ✅ | ✅ (mute) | N/A |
| Team member | ✅ Per account | ✅ Per app | ✅ Per email |
Telegram is fast + minimal-friction: no Bookinda app needed, no separate notification permission.
When Telegram makes sense
Scenario 1, salon owner on vacation Owner abroad but on Telegram. New online booking → push to Telegram. Knows current state.
Scenario 2, reception team real-time Reception team 3 people, Telegram group. New-booking trigger to Telegram group. Everyone sees, someone reacts.
Scenario 3, force-majeure alert SMS sending failing in series. Telegram alert (critical). Owner acts.
Scenario 4, morning daily digest 8:00 AM digest: "Yesterday: 12 bookings, 3 new customers, 95,000 HUF revenue." Quick overview.
Tips
- Telegram bot is free, no credit system.
- Bot username is platform-level (one bot serves all tenants).
- Multiple users / tenant supported, each connects own Telegram.
- Quiet hours don't affect customer experience, only mute Telegram messages.
- Daily digest is optional, off by default.
- Trigger fine-tuning is critical, don't enable everything (spam feel).