AI settings and persona

AI Assistant's appearance and behavior are customizable. Match to salon style.

Where to find it

/manager/settings/ai-assistant → Settings tab.

Persona fields

Assistant name

E.g., "Bookinda Assistant" (neutral) or "Anna" (more personal).

Avatar

Profile pic in chat panel. Salon logo or custom.

Welcome message

First message customer sees on chat open:

• "Hi! How can I help today?"
• "Welcome to [Salon Name]. How can I assist?"

Tone

• Professional (formal, business)
• Friendly (friendly, casual)
• Casual (informal, "Hey!")

Language

• Auto-detect (from customer language)
• Hungarian
• English

Voice (input/output)

• Voice input enabled (toggle)
• Voice output enabled (toggle)

Availability

• Always available (24/7)
• Business hours only (salon's open hours)
• Custom time windows
• Away message (when unavailable): "I'm not available now, I'll reply tomorrow."

Custom instructions

Free-text field where salon rules go:

• "Salon closes at 19:00."
• "No discount above 30%."
• "For allergy questions, always escalate to expert colleague."
• "For VIP (Gold-tier) customers, don't ask for deposit."

AI honors these in every response.

Quick actions

Configurable quick actions in chat panel:

• Name (e.g., "Today's revenue")
• Prompt (full question text, e.g., "What was today's total revenue?")
• Order

E.g., a salon's quick actions:

1. "Today's calendar"
2. "New customer booking"
3. "Top 3 customers this week"
4. "Low-stock products"

FAQs

Custom Q&A pairs for salon-specific questions:

• Q: "What's the price for hair coloring?"
• A: "Hair color is 12,000-25,000 HUF, depending on length and technique."

AI draws from these when customer or staff asks similar.

When to use it

Scenario 1, brand alignment Your brand is "modern and friendly." Tone: Friendly. Assistant name: "Lila" (salon mascot). Avatar: salon logo.

Scenario 2, formal salon Medical aesthetics salon. Tone: Professional. Assistant name: "Bookinda Assistant." Custom instructions: "Always use formal address."

Scenario 3, multi-lingual salon Auto-detect language. Hungarian and English customer base.

Scenario 4, salon-specific rules Custom instructions: "Mon-Fri 10-12, 20% off if customer mentions 'Golden Monday' code."

Scenario 5, reception mentor New receptionist. FAQ: "How do I close the register?" → AI step-by-step. "What if overpayment?" → detailed answer.

Tips

• Test 3 tones before choosing persona, see which fits salon.
• Custom instructions shouldn't be 100 lines, max 10-15 essentials. AI follows.
• Welcome message is first customer impression, take time on it.
• Update FAQs occasionally, prices change, new services come.
• Enable voice only if actually using, otherwise UI gets cluttered.
• Custom time window affects customer experience: if "available" 9-19, customer disappointed later.

Related articles

• Overview
• Chat panel
• Capabilities and role permissions