Channel management

Group team-chat channels are flexible but need admin for the basics. This article covers channel operations.

Create a new GROUP channel

Chat page → + New channel button
Name (e.g., "Reception," "Hairstyling team")
Description (optional)
Members picker (multi-select)
Create

Creator is auto-admin.

Add members

Channel header → Members → + Add:

Search: staff name
Select, Add

Added person gets push: "You've been added to XYZ channel."

Remove members

Channel header → Members → staff row → X (remove):

Confirmation
Removed person:
- No longer sees new messages
- Old thread visible up to removal moment
- No push

Archive a channel

Archiving hides it from the main list but keeps messages. You can re-activate later.

Channel header → Archive button. Confirmed.

Re-activate

Settings → Archived Channels → channel row → Re-activate.

Delete

Permanent deletion is irreversible. Messages are permanently deleted. Only Owner can do it, and only if the channel is empty.

Mute

Silence the channel from your perspective:

Channel header → Mute
No more push
Messages still visible when opened
No unread badge

Unmute: same place, "Unmute."

Admin tools

What admin can do

Add new member
Remove member
Archive channel
Edit channel name / description
Promote others to admin

Owner / Manager level

Owner and Manager are org-level admin on every GROUP channel, even if they didn't create. The "global admin" rule.

Per-message actions

Your own message

Edit (a short window after sending)
Soft-delete (others see "[message deleted]")

Others' messages

Quote / reply
Reaction (emoji)
As admin: soft-delete (if offensive, off-topic)

When to use it

Scenario 1, new channel for new project "New Year marketing campaign" channel. 4 members. Runs a month. Then archive.

Scenario 2, colleague leaves Remove from channels. They keep read access to old messages but see nothing new.

Scenario 3, offensive message A staff member writes trash. Admin soft-deletes. Slot stays as [message deleted], content gone.

Scenario 4, mute the channel "Team jokes" channel has 200 messages/day. Mute. Messages preserved, no push, no noise.

Scenario 5, archive after project ends "Renovation 2026" channel. Project done. Archive. Messages preserved if needed, doesn't clutter the main list.

Tips

Archive beats delete, messages preserved. Delete only when certain.
Use mute liberally, no offense. Better than leaving the channel.
Admins shouldn't be just the creator, also 2-3 colleagues. If one is on vacation, others handle it.
When a colleague leaves, don't just revoke access, remove from chat channels too.
Keep "Reception"-type group channels focused, don't let off-topic jokes drown out operations.
Soft-deleted messages are audit-recoverable in SuperAdmin, useful for disputes.

Channel management and administration